**Nihi Sumba Trip terms of service, in short: every itinerary and price on this site is an indicative proposal. Nothing is booked until Indonesia Juara Trip confirms it in writing and your deposit clears. Hotel stays follow the hotel’s own terms, prices can move with the IDR rate and 21 percent tax and service, and Indonesian law governs.**
Effective 15 September 2026. These terms cover nihisumbatrip.com and every quote request sent through this site, WhatsApp or email.
> We are an independent Sumba travel provider (Indonesia Juara Trip). This website is not owned, operated, sponsored by, or affiliated with NIHI Sumba. NIHI Sumba is mentioned as one accommodation option; bookings are subject to the hotel’s confirmation and terms.
Who is the contract with, and who is not?
Nihi Sumba Trip is a trading name used by Indonesia Juara Trip, a travel brand within Juara Holding Group. When you accept a confirmed quote, your agreement is with Indonesia Juara Trip. We plan the route, contract the private 4×4 driver-guide, arrange transfers from Tambolaka (TMC) or Waingapu (WGP), and place accommodation requests on your behalf.
We do not own the hotels, aircraft or vehicles. NIHI Sumba, Lelewatu, Cap Karoso and the boutique villas we describe are accommodation options, not partners; none has reviewed or approved this website, and we use no hotel logos.
How does a quote become a booking?
A request through this site is an enquiry, not an order. The sequence works like this:
| Stage | What happens | Binding on us? | Binding on you? |
|---|---|---|---|
| 1. Enquiry | You send dates, party size, region, lodging preference | No | No |
| 2. Indicative proposal | We reply with a draft route and dated price ranges | No | No |
| 3. Availability check | Hotel and driver-guide asked to hold or confirm | No | No |
| 4. Written confirmation | We issue a confirmed quote with deposit terms | Yes, once the deposit is received | Yes, on payment |
| 5. Travel documents | Vouchers, driver contact and meeting points issued | Yes | Yes |
Until stage 4, we may withdraw or reprice a proposal without penalty, and you may walk away at no cost. Verbal assurances over WhatsApp, including chat screenshots, do not create a booking; only a confirmed quote sent by email or as a signed PDF does.
What do the prices on this site mean?
Every figure is dated and indicative. IDR is the base currency; any USD figure is a conversion at the prevailing rate on the day the quote is written, and the amount you pay is fixed by the rate on the day of payment.
| Component | Basis, as of 2026 | Who sets it |
|---|---|---|
| Land-only trip (guide, 4×4, transfers, entrance fees) | Indonesia Juara Trip ladder: 4D3N USD 390-570, 5D4N USD 459-850, 6D5N USD 570-1,020 per person, land-only, excluding the resort | Indonesia Juara Trip |
| Resort or villa room | The hotel’s own rate sheet. NIHI Sumba’s public rates page states rooms exclude a 21 percent government tax and service charge; its March 2026 price document quotes in IDR | The hotel |
| Hotel experiences (surf, spa, riding, excursions) | Priced separately per person or per couple in IDR by the hotel | The hotel |
| Domestic flights DPS-TMC or DPS-WGP | Airline fare at ticketing; schedules change and we never publish timetables | The airline |
| Entry and local fees | Airport tourist tax IDR 50,000; village contributions IDR 20,000-100,000; Weekuri lagoon IDR 20,000; drone fees around IDR 200,000 | Regency and village authorities |
Package totals that include a resort are never final on this website. They exist only in a confirmed quote issued by our reservations team. If a hotel changes its rate, tax or minimum stay between your enquiry and your deposit, the quote changes with it.
What are the deposit, change and cancellation terms?
There is no universal cancellation table on this site because each confirmed quote carries its own; a boutique villa and a peak-season resort with a small room inventory do not share one refund window.
Your confirmed quote will state, at minimum:
- the deposit amount and the date it is due;
- the balance due date, normally before travel documents are released;
- the hotel’s own cancellation and no-show terms, copied from the hotel’s confirmation;
- our land-only change and cancellation terms for guides, vehicles and transfers;
- any non-refundable items, such as airline tickets or permit fees already paid to third parties.
Date changes are treated as a fresh availability check. In the wet season, November to April, we may recommend a single-side route if January to February rain has made a cross-island circuit impractical; any price difference is set out in writing before you decide.
Where does the hotel’s contract begin and ours end?
Your room is a contract between you and the hotel. We transmit your request, relay the hotel’s confirmation and terms, and pass your payment through as instructed. The hotel decides availability, room category, check-in rules, child policies, damage deposits and refunds. If it declines or amends a booking, we tell you promptly and propose an alternative, but we cannot override that decision.
Where does our liability stop?
We answer for the services we arrange directly: planning accuracy, communication, and the driver-guides and vehicles we contract. Beyond that, these limits apply:
- Third-party transport. Airlines, boat operators and independent transfer companies carry their own liability. Delays, cancellations and missed connections are claimed under their conditions, not ours.
- Road conditions. Sumba’s roads are partly unpaved and travel times are indicative; a 60-90 minute TMC to Wanokaka transfer can run longer after rain.
- Force majeure. Weather, swell, volcanic ash, airport closures, strikes, epidemics and government orders release both parties from the affected portion; refunds follow the confirmed quote and whatever third parties return to us.
- Cap. Our total liability for any booking is limited to the amount you paid to Indonesia Juara Trip for the land-only component, excluding sums passed through to hotels, airlines and authorities.
- Insurance. We require travel insurance that covers medical evacuation; Sumba’s nearest advanced hospitals are in Bali.
Nothing in these terms limits liability that Indonesian law does not permit us to exclude.
What do we expect from you?
- Hold a passport valid for at least six months and arrange your visa. Indonesia’s visa on arrival is 30 days for about IDR 500,000 as of 2026.
- Complete the electronic customs and health declarations within three days of arrival, and budget for Bali’s IDR 150,000 tourism levy if you transit Bali.
- Follow your guide on village etiquette: modest dress, and permission before photographing people or homes.
- Tell us in writing about dietary needs, mobility limits or medical conditions before we confirm; damage to vehicles, lodgings or village property is charged at cost.
How do we handle your personal data?
Requesting a quote means giving us names, contact details, travel dates and sometimes passport data for hotel or permit registration. We process it under Indonesia’s Personal Data Protection Law, Law 27 of 2022 (UU PDP): lawful basis, purpose limitation, and your right to access, correct and erase your data.
If you are in the European Union, the United Kingdom or another GDPR-style jurisdiction, we recognise equivalent rights and will honour access, rectification and erasure requests from anywhere. We share your data only with the hotel, driver-guide, airline or authority that needs it to deliver your trip, and we never sell it. Our privacy policy sets out retention periods.
What law applies, and how do you reach us?
These terms are governed by the laws of the Republic of Indonesia. Disputes are raised first with our reservations team in writing; if unresolved within 30 days, they go to the competent Indonesian court, without prejudice to consumer rights where you live.
We may update these terms; the version in force on the date of your confirmed quote governs that booking.
Reach the desk on WhatsApp at +62 811-9941-919 or by email at sales@indonesiajuara.asia. Written confirmations, changes and cancellations are valid only through these two channels.